Retainer Management Team Manager (Cybersecurity)

TL;DR

Retainer Management Team Manager (Cybersecurity): Leading and scaling a team of consultants responsible for managing retainer customer relationships and program operations with an accent on operational excellence, process design, and team development. Focus on building high-performing teams, driving program consistency, and serving as an escalation point for complex customer situations within a fast-paced cybersecurity environment.

Location: Must be based in the USA

Salary: $140,000–$195,000 per year

Company

A global leader in cybersecurity providing an advanced AI-native platform to stop breaches and protect modern organizations.

What you will do

• Directly manage and mentor a team of consultants, overseeing hiring, onboarding, and career development.
• Own the operational health of the retainer program, including process design, documentation, and quality assurance.
• Monitor team workload and capacity to ensure optimal customer coverage and service continuity.
• Serve as the primary escalation point for complex or high-priority customer situations.
• Collaborate cross-functionally with Sales, Service Delivery, and leadership to align priorities and drive revenue outcomes.
• Drive continuous improvement initiatives to enhance team capabilities and program scalability.

Requirements

• Must be based in the USA
• Proven experience in people leadership, including hiring, performance management, and career development.
• Strong background in program or operations management with a focus on process design and scalability.
• Experience in customer success or account management overseeing complex service programs.
• Working knowledge of cybersecurity services, retainer-based delivery models, or incident response operations.
• Excellent communication skills with the ability to engage effectively with executive stakeholders.

Culture & Benefits

• Market-leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holiday policies.
• Paid parental and adoption leaves.
• Professional development opportunities and career growth support.
• Vibrant, inclusive culture with employee networks and volunteer opportunities.