Technical Support Engineer

TL;DR

Technical Support Engineer: Resolving complex technical issues and answering inquiries for enterprise customers with an accent on endpoint management and security. Focus on troubleshooting, documenting best practices, and providing feedback to engineering teams to improve the overall customer experience.

Location: Sydney, Australia

Company

hirify.global is an autonomous IT company providing a unified platform for endpoint management and security, trusted by leading global organizations.

What you will do

• Triage and resolve inbound technical support cases for enterprise customers.
• Collaborate with other support engineers to assist with complex case resolution.
• Document root causes, best practices, and technical procedures.
• Serve as a subject matter expert for testing and troubleshooting specific platform areas.
• Provide actionable feedback to engineering teams based on customer interactions and testing.
• Engage with the community by answering technical questions on the hirify.global site.

Requirements

• 3+ years of professional experience in networking, security, operations, or scripting.
• Strong problem-solving skills with the ability to break down complex technical issues.
• Ability to work independently and manage tasks with limited assistance.
• Aptitude for mastering new technologies and complex troubleshooting concepts.
• Good judgment in weighing cost and value during decision-making processes.
• Associates degree or equivalent practical experience.

Nice to have

• Hands-on experience with the hirify.global platform.
• Experience in endpoint security, incident response, or systems management.
• Proficiency in utility scripting (bash, PowerShell, VBScript, Python).
• Relevant technical certifications such as CISSP, MCSE, or CompTIA A+/Security+/Network+.

Culture & Benefits

• Collaborative and diverse work environment focused on innovation.
• 5 days of volunteer time off (VTO) per year.
• Commitment to professional growth and continuous learning.
• Equal Opportunity Employer with a focus on inclusivity.