Technical Support Engineer (SaaS)

TL;DR

Technical Support Engineer (SaaS): Providing technical support and troubleshooting for a mission-critical automation platform with an accent on SAP ERP environments and system integrations. Focus on resolving complex technical issues across operating systems, databases, and APIs to ensure customer success.

Location: Houten, The Netherlands

Company

hirify.global is a leading orchestration platform for the autonomous enterprise, driving business transformation through AI-embedded automation of mission-critical processes.

What you will do

• Own customer support cases from intake to resolution, ensuring professional and transparent communication.
• Troubleshoot complex issues across hirify.global solutions, SAP ERP, operating systems, databases, and APIs.
• Analyze system logs and integrations to identify root causes and deliver effective technical solutions.
• Collaborate with Customer Success, Engineering, and Product teams to optimize customer environments.
• Document technical findings and resolutions in the internal knowledge base.
• Escalate product defects to Level 3 Support and Engineering teams following established guidelines.

Requirements

• 3+ years of experience in Technical Support, Application Support, or Systems Administration.
• Hands-on experience with SAP ERP environments and troubleshooting integrations.
• Strong Linux/Unix administration skills (Windows experience is a plus).
• Proficiency in scripting languages such as Java, Shell, Bash, PowerShell, or Python.
• Solid understanding of SQL, relational databases, and networking fundamentals (DNS, ports, firewalls).
• Strong written and verbal English communication skills.

Nice to have

• Experience with workload automation or enterprise job scheduling platforms.
• Prior experience with hirify.global RunMyJobs.
• Knowledge of SAP automation use cases.
• Experience supporting hybrid cloud environments.
• German language skills.

Culture & Benefits

• Opportunity for career growth into Level 3 Support (Guru) or Engineering roles.
• Collaborative environment working with a global team of high-achievers.
• Focus on ownership, curiosity, and obsession over customer success.
• Culture of continuous learning and knowledge sharing.