Community Support Specialist

TL;DR

Community Support Specialist (Hospitality): Managing guest experiences and daily operations across multiple digital channels with an accent on reservation management, conflict resolution, and commercial upselling. Focus on building direct relationships with guests and maintaining high satisfaction standards within a dynamic, hybrid hospitality environment.

Location: Must be based in the Amsterdam area or willing to relocate at your own expense.

Company

A game-changing, B Corp certified hybrid hospitality innovator offering student accommodation, coworking spaces, and lifestyle amenities across Europe.

What you will do

• Manage guest inquiries and reservations via email, phone, and other digital channels.
• Execute administrative processes related to guest requests and privacy requirements.
• Utilize Mews and Salesforce systems to track and manage guest interactions.
• Proactively build relationships with community members and guests.
• Resolve guest challenges and complaints efficiently to maintain high service quality.
• Drive commercial results through effective upselling and cross-selling of services.

Requirements

• Must be based in the Amsterdam area or willing to relocate at your own expense.
• Fluent in English (verbal and written).
• 1–2 years of relevant customer service experience, preferably in hospitality.
• Strong organizational skills with the ability to multitask in stressful situations.
• Sales-driven mindset with high attention to detail.
• Flexibility to work weekends and bank holidays as required by business needs.

Nice to have

• Fluency in Italian, Dutch, German, Spanish, Portuguese, or French.

Culture & Benefits

• Freedom to choose between working remotely or from the office.
• Opportunity to work for a Certified B Corp company focused on positive social impact.
• Discounts on all company properties in Europe for employees, friends, and family.
• Dynamic, multi-national work environment with regular events and a creative culture.
• Clear pathways for professional growth and development.