Sales Executive (Customer Success)

TL;DR

Sales Executive (Customer Success): Managing and growing key customer relationships while onboarding new clients, driving product adoption, and expanding business opportunities with an accent on customer lifecycle management, retention, and analytics-driven customer success. Focus on delivering exceptional customer experience, identifying upsell/cross-sell opportunities, and translating customer feedback into product improvement suggestions.

Location: Tallinn, Pärnu mnt 67, Estonia

Salary: EUR 27,600 - EUR 34,380 yearly

Company

hirify.global is a consumer intelligence company delivering insights into consumer buying behavior and growth pathways.

What you will do

• Act as primary point of contact for key customers, managing and growing long-term relationships while actively selling and expanding opportunities.
• Onboard new clients: guide product setup, training, and initial usage; run onboarding sessions and customer training workshops/demonstrations.
• Run regular check-ins and business reviews to assess progress, gather feedback, and align on future goals.
• Drive customer retention and satisfaction by managing the customer lifecycle, monitoring customer health metrics, and tracking success KPIs.
• Identify upselling and cross-selling opportunities; create and deliver customized reports, presentations, and performance insights.
• Handle escalations and coordinate with internal teams (product development, sales, support) to resolve issues and ensure smooth delivery.

Requirements

• Bachelor’s degree in business, marketing, communications, or a related field.
• 3+ years of experience in customer success, account management, or customer service.
• Ability to analyze customer data and usage trends to identify improvement areas.
• Understanding of product management and its impact on customer experience.
• Strong communication and interpersonal skills with the ability to build long-term relationships and work cross-functionally.
• Familiarity with CRM tools, customer success platforms, and analytics software; negotiation skills for complex accounts.

Nice to have

• Advanced degree and/or customer success/account management certifications (e.g., CSM, Success HACKER).
• Experience in SaaS, technology, or FMCG industries; knowledge of customer success frameworks and best practices.
• Experience managing large enterprise-level accounts and resolving escalations/conflicts.
• Knowledge of Professional English and any local language.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning access.
• Employee Assistance Program (EAP).
• AI may be used during recruitment for screening and assessments, with human oversight for final hiring decisions.

Hiring process

• Recruitment may include AI-assisted résumé screening, candidate assessments, interview scheduling, and job matching.
• Final hiring decisions are made exclusively by humans.