Principal Learning Experience Architect

TL;DR

Principal Learning Experience Architect: Architecting next-generation enablement experiences for Pega field professionals, partners, and customers with an accent on instructional design and hands-on learning platform development. Focus on building scalable, AI-powered enablement systems and integrating content authoring tools into enablement creation workflows.

Location: Remote (US - Massachusetts)

Salary: $122,900–$187,200 USD annually

Company

Pega builds software and platforms for enterprise workflow automation and customer engagement.

What you will do

• Design and develop new enablement platforms and systems.
• Build, test, and maintain blended learning curriculum across eLearning modules and instructor-led workshops.
• Partner with IT, Field Effectiveness, and SMEs to define and scale knowledge management and content management standards, processes, and systems.
• Use AI to create, test, and continuously improve enablement components at scale, including integrating content authoring tools into enablement creation systems.

Requirements

• 5+ years of experience in Computer Information Systems, Editing, Technical Writing, Instructional Design, or 7+ years with a non-related degree (or equivalent on-the-job experience).
• Strong experience creating learning content for product-like enterprise end-user communication or marketing platforms (e.g., Customer Decision Hub-style experiences).
• Proven ability to simplify complex technical concepts into clear, engaging learning content.
• Proven experience developing courseware, technical documentation, and instructional materials.
• Advanced AI proficiency.
• Strong time and project management skills with the ability to manage multiple strategic initiatives and day-to-day execution.

Culture & Benefits

• Continuous learning and development opportunities.
• Competitive global benefits program including pay plus bonus incentive and employee equity.
• Inclusive, agile, flexible work environment.
• Gartner Analyst-acclaimed technology leadership across product categories.