File Opener

TL;DR

File Opener (Legal Support): Managing the intake and allocation of high-volume insurance claims with an accent on accuracy, urgency, and strict adherence to client deadlines. Focus on processing new instructions, inputting case data into management systems, and coordinating with internal teams and external solicitors.

Location: Must be based in or able to commute to Bolton

Company

hirify.global (Keoghs) is a leading provider of legal and claims solutions to the insurance sector, managing over 100,000 claims annually through a blend of legal expertise and innovative technology.

What you will do

• Conduct initial reviews of new instructions to identify criticality, division, and accident type.
• Input case details into the management system with high speed and accuracy.
• Liaise via telephone with clients, courts, and claimant solicitors to obtain necessary information.
• Prioritize daily workload based on urgency and SLA requirements.
• Maintain full traceability of files using delivery spreadsheets.
• Assist with general administrative support, post distribution, and reception duties as needed.

Requirements

• Must be based in or able to commute to Bolton
• 5 or more GCSE Grade A-C including Maths and English
• Competent IT user with excellent attention to detail
• Ability to work under pressure to meet strict targets
• Confident telephone manner and excellent communication skills
• Ability to adapt to changing processes and work on own initiative

Nice to have

• Previous data input experience
• Prior experience in a telephone-based role
• Customer service background

Culture & Benefits

• 25 days holiday per year with the option to buy or sell 3 days
• Simply Health Care Cash Plan and WeCare 24/7 virtual GP and mental health support
• Pension scheme with 5% employee and 3% employer contribution
• Access to various employee resource groups and volunteering programmes
• Discounts on retail, gym memberships, and entertainment tickets
• Cycle to Work and Tech schemes available after probation

Hiring process

• Initial phone call and CV review
• Case study assessment
• Interview