Branch Administrator

TL;DR

Branch Administrator (Administration): Providing comprehensive administrative support to the Mansfield Service Branch with an accent on customer service, scheduling, and operational compliance. Focus on managing internal and external communications, handling financial documentation, and ensuring health and safety standards across branch activities.

Location: Must be based in Mansfield, United Kingdom (Onsite)

Company

hirify.global is a family-owned global manufacturing and engineering company specializing in lifts, escalators, and homelifts with a history dating back to 1867.

What you will do

• Provide full administrative support to the branch and service team.
• Maintain strong communication with internal and external stakeholders via phone, email, and in-person.
• Raise and check invoices, manage customer records, and perform general office duties.
• Handle customer calls and resolve queries efficiently.
• Schedule planned maintenance and coordinate directly with customers.
• Promote and ensure Health & Safety compliance across all branch activities.

Requirements

• Must have the right to work in the UK (sponsorship is not available).
• Previous experience in a busy administrative role.
• Excellent planning, prioritization, and organizational skills.
• Proficiency in Microsoft Office and strong data interpretation skills.
• Strong interpersonal and communication abilities.
• Comfortable working under pressure and handling sensitive situations with professionalism.

Nice to have

• Experience in scheduling engineers.
• Previous experience working in a pressured or customer service environment.

Culture & Benefits

• Market-aligned salary with a quarterly profit share bonus scheme.
• 25 days holiday plus bank holidays, with an option to buy extra days.
• Pension scheme with matched contributions.
• SimplyHealth Cash Plan for health costs.
• Life assurance and employee assistance program.
• Free parking and company discount rewards scheme.