Mail Room/Reception Supervisor

TL;DR

Mail Room/Reception Supervisor (Facilities): Overseeing daily mail room operations, logistics, and reception support for a large corporate office with an accent on team leadership, process implementation, and service excellence. Focus on managing courier contracts, facility administration, and ensuring seamless support for staff across multiple sites.

Location: Must be based in London, UK (Onsite 5 days per week)

Company

A global music company home to premier recording labels and publishing houses, championing both emerging artists and global superstars.

What you will do

• Oversee the on-site mail room team to ensure services meet agreed standards.
• Manage courier accounts, track contract costs, and provide timely reporting.
• Handle administration for staff starters and leavers, and maintain the UK-wide phone list.
• Coordinate meeting room bookings, set-ups, and building-wide artwork inventory.
• Implement and maintain processes for the wider facilities team to follow.
• Support small moves and changes across London sites and assist with fire drills.

Requirements

• Must be based in London and able to work onsite 5 days per week.
• Proven experience managing a mail room, booking couriers, and handling international shipments.
• Strong computer literacy with proficiency in Excel or Google Sheets for data management.
• Demonstrated track record in a customer-facing environment.
• Ability to lead and support a team with a hands-on approach.
• Excellent communication skills and attention to detail.

Nice to have

• Experience managing direct reports.
• Experience with invoice reconciliation.
• Front of House or Reception experience.
• Fire Warden experience.

Culture & Benefits

• Work within a global, creative, and innovative music industry environment.
• Opportunity to lead a core facilities team in a professional corporate setting.
• Commitment to an inclusive and diverse workplace culture.