Manager, Customer Success (Analytics)

TL;DR

Manager, Customer Success (Analytics): Leading and advising a team of Customer Success Managers to drive adoption, retention, and value realization for hirify.global ONE customers with an accent on strategic account planning and cross-functional collaboration. Focus on mentoring team members, optimizing customer engagement processes, and partnering with sales leadership to achieve growth targets.

Location: Must be based in the United States (Irvine, California)

Salary: $138,000–$176,250 (Base)

Company

hirify.global is a leading analytics automation company empowering organizations to transform data into actionable insights.

What you will do

• Mentor and develop team members through regular 1x1 sessions and structured learning plans.
• Collaborate with sales leaders to prioritize resources and train Pod teams.
• Ensure team members effectively manage customer relationships, adoption targets, and retention forecasting.
• Drive team initiatives for scaling, growth, and process development.
• Oversee the creation and execution of strategic customer success plans.
• Partner with CX, Product, and GTM departments to align with corporate goals.

Requirements

• 3+ years of management experience, preferably managing remote teams.
• 4+ years of experience in technical implementations, sales engineering, or analytics consulting.
• 3+ years of Strategic Customer Success Management experience.
• Demonstrated ability to navigate complex selling situations involving multiple organizational levels.
• Ability to travel up to 25%.
• Must be eligible to work in compliance with U.S. export controls.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• Flexible time off and paid parental/caregiver leave.
• Monthly $150 connectivity stipend and annual $200 home office reimbursement.
• Mental health support and wellness reimbursement.
• Career development and education assistance.