Platform Success Manager

TL;DR

Platform Success Manager (SaaS): Driving customer adoption and engagement for the Hatch IT procurement platform with an accent on onboarding, training, and relationship management. Focus on analyzing user metrics to identify optimization opportunities and collaborating with product teams to enhance platform value.

Location: Must be based in the United States

Salary: $110,000–$120,000 per year

Company

hirify.global builds platforms for digital business, specializing in cloud infrastructure, automation, and analytics to help enterprises achieve digital transformation.

What you will do

• Facilitate smooth onboarding processes and deliver training materials for new customers.
• Proactively engage with clients to ensure continuous value realization from the platform.
• Conduct regular business reviews to assess satisfaction and identify improvement opportunities.
• Monitor and interpret user engagement metrics to drive product enhancements.
• Define and document best practices for customer success and onboarding initiatives.
• Collaborate with product teams to prioritize and implement customer-driven features.

Requirements

• Must be based in the United States
• Proven track record of collaborating with customers to solicit and act upon feedback.
• Ability to foster relationships with both technical and non-technical stakeholders.
• Strong analytical skills for monitoring and interpreting engagement metrics.
• Excellent communication skills with a genuine desire to help customers succeed.
• Experience in creating and communicating processes across internal and external teams.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and company holidays.
• Paid parental and caregiver leave.
• Commitment to a culture of belonging and diversity.
• Support for continuous learning, certifications, and professional development.