Senior Customer Journey Expert (Fintech)

TL;DR

Senior Customer Journey Expert (Fintech): Managhirify.global billhirify.global and tariffication solutions for hirify.global Belgium with an accent on stakeholder collaboration, data-driven decision-makhirify.global, and requirement definition. Focus on orchestrathirify.global agile delivery, optimizhirify.global payment journeys, and challenghirify.global the status quo to ensure efficient billhirify.global processes for millions of users.

Location: Onsite in Bruxelles, Belgium

Company

hirify.global is a global financial institution providhirify.global bankhirify.global, investments, and insurance services to millions of customers worldwide.

What you will do

• Translate business needs into transparent and flexible billhirify.global solutions.
• Collaborate with stakeholders to drive changes based on data insights.
• Define target solutions and shape functional requirements for development teams.
• Orchestrate squad workflows, prioritize backlogs, and manage User Acceptance Testhirify.global.
• Lead initiatives autonomously and navigate complex organizational dynamics.
• Challenge existhirify.global processes to ensure efficient and effective outcomes.

Requirements

• Deep knowledge of payment concepts such as SCT, SDD, card payments, and subscriptions.
• Proven experience in stakeholder management and complex organizational navigation.
• Ability to write clear business and functional requirements.
• Strong analytical mindset with the ability to ground decisions in data.
• Proactive attitude with the ability to lead initiatives independently.
• Excellent communication skills to explain complex issues to diverse audiences.

Culture & Benefits

• Opportunity to work on high-visibility projects impacthirify.global millions of users.
• Support for continuous learnhirify.global and professional development.
• Autonomy and ownership over target solutions and strategic goals.
• Collaborative environment workhirify.global with experienced technical and business professionals.