Compliance Officer (Resident Services)

TL;DR

Compliance Officer (Resident Services) (Housing Compliance): Conducting inspections across housing stock to ensure safety and compliance with fire safety, clutter/hoarding standards, and housing standards with an accent on Fire Risk Assessments (FRAs), HHSRS hazard identification, and enforcement actions. Focus on managing compliance cases, working directly with residents to drive behaviour change, and escalating high-risk issues to protect resident safety.

Location: Romford (with borough-wide travel)

Salary: £35520–£38739 per year

Company

hirify.global provides housing and resident services and is responsible for meeting statutory housing and building safety obligations.

What you will do

• Carry out inspections across communal areas and individual dwellings to assess compliance with FRAs, HHSRS, and clutter/hoarding standards.
• Identify hazards and non-compliance issues, including fire risks linked to items in communal areas.
• Take appropriate action to address risks, including issuing warnings, enforcement action, and follow-up inspections.
• Work directly with residents to educate, support, and encourage behaviour change, especially regarding clutter and fire safety risks.
• Manage and monitor compliance actions to ensure risks are mitigated within agreed timescales, maintaining accurate records and evidence.
• Collaborate with housing officers, contractors, and external partners; escalate high-risk cases appropriately.

Requirements

• Proven experience in fire safety compliance and FRA processes.
• Experience conducting HHSRS inspections and identifying hazards.
• Experience managing clutter/hoarding cases and enforcement activity.
• Excellent customer service and communication skills, including engaging effectively with vulnerable residents.
• Practical, solution-focused approach with confidence to take enforcement action where required.
• Experience working in social housing or a local authority environment, with good understanding of relevant legislation (building safety and housing standards).

Culture & Benefits

• Frontline, high-impact role focused on resident safety and wellbeing.
• Collaborative and supportive team environment.
• Exposure to a wide range of compliance and housing management issues.
• Regular site visits and direct resident contact; flexible and proactive approach required.

Hiring process

• Applications are reviewed and candidates are notified if successful.
• Interviews are scheduled (details not provided in the posting).
• Supporting statement required (up to 2 A4 sides) explaining how you meet the criteria.