Bilingual Resettlement Officer

TL;DR

Bilingual Resettlement Officer: Provide culturally and linguistically tailored casework support to refugee households resettling in Hampshire with an accent on intensive first-year support, multi-agency coordination, and navigating UK services. Focus on delivering one-on-one and group sessions in English and Dari/Pashto, maintaining accurate case records, and advocating for clients with statutory agencies.

Location: Winchester, Hampshire

Salary: £33,756.76 (pay rate)

Company

hirify.global (IRC) delivers humanitarian support to people affected by conflict and disaster.

What you will do

• Provide practical resettlement casework to refugee households, ensuring timely access to housing, income, healthcare, education, and other statutory services.
• Deliver enhanced support for households with complex needs (e.g., health needs, safeguarding concerns, limited English literacy, trauma-related barriers).
• Manage caseloads and complete/review individual Support Plans using the Outcomes Star tool.
• Run group session support, including orientation sessions on life in the UK (virtually and in person).
• Handle administrative and compliance tasks: database management, case noting, file maintenance, and reporting requirements.
• Coordinate with partners and attend multi-agency meetings; advocate verbally and in writing with service providers and statutory agencies.

Requirements

• Strong written and verbal communication skills in English and Dari/Pashto.
• Minimum two years of related paid or voluntary experience working with refugees, asylum seekers, or other vulnerable populations in Hampshire.
• Proven ability to plan and deliver group workshops and educational sessions in diverse, multi-lingual, cross-cultural environments.
• Good IT skills, including Microsoft Office, and experience leading meetings/trainings via Microsoft Teams and Zoom.
• Ability to travel regularly throughout the service delivery area and work flexibly independently and collaboratively.
• Right to work in the UK required.

Culture & Benefits

• Fixed-term role until 31 June 2027.
• Work aligned with safeguarding, confidentiality, impartiality, and Equal Opportunities policies.
• Support for learning, reflection, and strengthening safeguarding practices.
• UK-based candidates with a disability who meet minimum criteria will be invited to interview.

Hiring process

• Application review followed by interviews for candidates meeting the minimum criteria.