Product Support Specialist (SQL)

TL;DR

Product Support Specialist (SQL): Providing technical support for K-12 transportation software with an accent on backend troubleshooting and database management. Focus on resolving data discrepancies using SQL Server and maintaining Windows-based cloud environments.

Location: Remote (Ontario, Canada)

Company

hirify.global builds market-leading software solutions for K-12 transportation departments across North America.

What you will do

• Deliver industry-leading product and technical support to clients across North America.
• Troubleshoot backend issues including data discrepancies, imports/exports, and performance concerns.
• Configure and maintain Windows-based environments for cloud-hosted users and applications.
• Use SQL Server to analyze and resolve complex client issues.
• Create and update help modules, client-facing documentation, and internal guides.
• Participate in a rotating support schedule from 7am to 7pm ET.

Requirements

• 3+ years of experience in a client-facing technical or product support role.
• Strong proficiency in Windows environments, including administration and command-line operations.
• Excellent written and verbal communication skills for explaining technical issues to non-technical users.
• Proactive problem-solving mindset and ownership of technical challenges.
• Must be based in Ontario, Canada.

Culture & Benefits

• Competitive salary and performance-based bonuses.
• Full health and wellness benefits.
• Flexible work hours and remote-friendly setup.
• Collaborative team culture focused on exceptional customer service.