Sales Retention Specialist

TL;DR

Sales Retention Specialist: Managing customer relationships and retention strategies to ensure seamless transitions from sales to implementation with an accent on de-escalating complaints, contract negotiations, and product adoption. Focus on analyzing churn trends, optimizing Salesforce workflows, and driving customer success metrics.

Location: Must be based in the United States

Salary: $65,800 – $105,700 USD (varies by US state)

Company

hirify.global is a leading software platform built for the trades, dedicated to helping home and commercial service businesses grow and succeed.

What you will do

• Act as a primary point of contact for customers facing issues to improve product adoption and retain business.
• Manage the transition process from Sales to Implementation, ensuring a seamless customer journey.
• Handle de-escalation of complaints, contract amendments, and billing modifications.
• Analyze customer behavior and churn trends to adapt retention strategies.
• Maintain and update Salesforce workflows for escalation ticketing.
• Collaborate with Account Executives and Onboarding teams to mitigate risks and facilitate timely decisions.

Requirements

• Must be based in the United States
• 1-2 years of experience in customer retention.
• Proficiency with Salesforce (reporting, dashboards).
• Strong ability to handle complex situations and make unbiased decisions.
• Excellent communication and interpersonal skills.
• Meticulous attention to detail and ability to manage multiple priorities.

Culture & Benefits

• Comprehensive health benefits including medical, dental, and vision with 100% employer-paid options.
• 401k match and financial planning tools.
• Flexible time off and autonomous work environment.
• Support for life stages including parental leave, fertility services, and pet insurance.
• Continuous learning and development programs with leadership training.