Senior Manager, Claims (Insurance)

Location: Bermuda - 2 Front Street (MBL)

Company

hirify.global is the employing organization for this insurance claims management position.

What you will do

• Manage and supervise claims specialists with varied levels of experience, monitoring workload, effectiveness, quality, and performance.
• Oversee the resolution of low- to high-complexity and high-exposure claims, including coverage issues, reserves, settlements, and external counsel or expert assignments.
• Review and approve coverage correspondence, Large Loss Reports, reserves, and settlements above specialist authority.
• Coordinate claims operations with managers, Underwriters, Actuaries, brokers, clients, trading partners, and other stakeholders.
• Provide coaching, training, technical guidance, and feedback while supporting continuous improvement and team development.
• Travel to other hirify.global offices, mediations, trials, and conferences as required.

Requirements

• Bachelor’s degree.
• 8+ years of industry experience and 5+ years of supervisory experience.
• Experience managing teams of seasoned managers and associates.
• Strong written and oral communication, analytical, problem-solving, organization, and time-management skills.
• Experience with high-volume workloads, fast-paced service standards, metric-based performance assessments, and procedural guidelines.
• Strong PC skills, especially in Microsoft Word, Excel, and Outlook.

Nice to have

• Insurance certification or affiliation with an industry group.

Culture & Benefits

• Team-oriented and collaborative working environment.
• Focus on customer service for internal and external customers.
• Opportunities to participate in special projects and reports.
• Regular interaction with claims, underwriting, actuarial, brokerage, and client stakeholders.