Claims Handler (Insurance)

Location: On site in Stoke-on-Trent, United Kingdom, with hybrid working available after probation

Company

hirify.global is a specialist professional services and technology firm supporting insurance and other highly regulated businesses through claims, risk, customer experience, and digital transformation services.

What you will do

• Liaise with customers, insurers, suppliers, and colleagues across the UK.
• Analyse insurance policies to determine claim coverage and define efficient processing strategies.
• Set up claims, appoint contractors, update internal systems, and issue payments or settlements.
• Keep policyholders informed through clear and empathetic correspondence.
• Ensure compliance with contractual and regulatory requirements while contributing to team performance.

Requirements

• Customer-focused communication skills and an empathetic approach.
• Strong numeracy, literacy, and IT skills.
• Attention to detail and the ability to work effectively in a fast-paced environment.
• Proactive, adaptable, and professional approach to challenging conversations.
• Availability to work on site in Stoke-on-Trent initially, with hybrid working following probation.

Culture & Benefits

• Full-time permanent employment with a 37.5-hour working week.
• Training, learning opportunities, leadership development, and funding for professional qualifications.
• 5% employee and 5% employer pension contributions, life assurance, and enhanced family leave pay.
• 25 days of annual leave, increasing with service, plus flexible benefits and working arrangements.
• Wellbeing support, an employee assistance programme, retailer discounts, volunteering opportunities, and employee resource groups.

Hiring process

• Application and CV review.
• Interview.
• Offer and hiring.