Claims Handler (Property)

Location: Onsite in Stoke-on-Trent, ST1 3DH; hybrid working available after probation

Company

hirify.global is a professional services and technology firm supporting insurance and other highly regulated businesses with claims, risk, transformation, and customer experience solutions.

What you will do

• Act as the first point of contact for customers during the claims journey.
• Liaise with customers, insurers, suppliers, contractors, and colleagues nationwide.
• Analyse policies to determine coverage and develop efficient claims processing strategies.
• Set up claims, appoint contractors, update internal systems, and keep policyholders informed.
• Issue payments, arrange settlements, and ensure compliance with contractual and regulatory requirements.
• Contribute to team success and business growth.

Requirements

• Customer-focused communication skills with empathy and professionalism.
• Ability to work effectively in a fast-paced environment and handle challenging conversations.
• Strong attention to detail, numeracy, literacy, and IT skills.
• Proactive, adaptable approach to claims handling.
• Insurance industry experience is beneficial but not essential.

Culture & Benefits

• 37.5-hour permanent full-time role with training and career development opportunities.
• Leadership training, professional qualification funding, and access to learning programmes.
• 5% employee and 5% employer pension contributions, life assurance, and financial wellbeing support.
• 25 days of holiday, increasing with service, plus enhanced family leave benefits.
• Wellbeing support, employee assistance programme, flexible benefits, retail discounts, and inclusive employment policies.

Hiring process

• Application and CV review.
• Interview.
• Offer and hiring.