Customer Success Associate (Legal Compliance)

Location: USA - Madison, WI, Junction Rd; onsite attendance may be required, including for interviews.

Compensation: $34,300.00–$57,400.00 USD annually.

Company

hirify.global’s CT Corporation provides legal entity management, corporate compliance, and due diligence solutions to businesses and law firms worldwide.

What you will do

• Deliver prompt and professional verbal and written service to small businesses, law firms, and corporations.
• Provide consultative customer service by identifying customer goals, compliance challenges, and business needs, then recommending solutions and initiating orders.
• Manage the full order lifecycle, organize and prioritize high volumes of requests, and ensure timely and accurate responses using Salesforce and internal systems.
• Manage assigned customers and escalations, working across the Customer Service function to resolve requests.
• Identify cross-selling opportunities and promote additional offerings that address customer needs.
• Build positive relationships with customers and key partners while developing subject-matter expertise in the department, company, and industry.

Requirements

• Bachelor’s degree from an accredited college or university, or equivalent B2B client service experience.
• Strongly preferred: at least two years of B2B client or customer service experience.
• Strong organizational, time management, and multitasking skills.
• Ability to quickly absorb product knowledge and apply information to customer needs.
• Ability to make sound business decisions and exercise discretion and judgment.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook.

Nice to have

• Consultative customer service experience in banking, insurance, hospitality, retail, or legal industries.
• Experience generating add-on sales revenue.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance.
• Vacation, sick time, and paid parental leave.
• In-person interviews may be required at a hirify.global office; use of AI-generated responses or third-party support during interviews may lead to disqualification.

Hiring process

• Interviews assess individual skills, experience, and communication style without AI tools or external prompts.
• Virtual backgrounds should be removed, and interviews may take place in person at a hirify.global office.