Customer Success Associate (Legal Compliance)

Location: USA - Madison, WI, Junction Rd; onsite full-time

Salary: $34,300–$57,400 USD per year

Company

hirify.global's CT Corporation provides legal entity management, corporate compliance, and due diligence solutions for businesses and law firms worldwide.

What you will do

• Deliver prompt, professional service to small businesses, law firms, and corporations through verbal and written communication.
• Provide consultative customer service by identifying customer goals, compliance challenges, and business needs.
• Use product and industry knowledge to recommend solutions and initiate orders supporting corporate legal compliance.
• Manage the full order lifecycle, organize high volumes of requests in Salesforce and internal systems, and ensure timely, accurate responses.
• Manage assigned customers and escalations while coordinating with the wider Customer Service function.
• Develop customer and partner relationships, identify cross-selling opportunities, and build subject-matter expertise.

Requirements

• Bachelor's degree from an accredited college or university, or equivalent B2B client service experience.
• Strongly preferred: at least two years of B2B client or customer service experience.
• Consultative customer service experience in banking, insurance, hospitality, retail, or legal services is preferred.
• Strong organizational, time-management, multitasking, analytical, problem-solving, and business judgment skills.
• Ability to quickly absorb product knowledge and apply it to customer needs.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Nice to have

• Experience generating add-on sales revenue.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance.
• Vacation, sick time, and paid parental leave.
• Applicants may be required to appear onsite at a hirify.global office during recruitment.

Hiring process

• Interviews are conducted without AI tools or external prompts and may include in-person interviews.
• AI-generated responses or third-party assistance during interviews may result in disqualification.