Legal Customer Success Manager (Governance product)

Location: Remote in the United States; a preferred New York hybrid arrangement is available, and San Francisco or remote within the US/Canada may be considered for the right profile. Applicants must be authorized to work for any employer in the U.S.; visa sponsorship is not available.

Company

hirify.global develops AI and governance solutions for in-house legal teams and serves more than 9,000 organizations worldwide.

What you will do

• Advise enterprise and financial institution clients on corporate law, governance workflows, and governance documentation.
• Interpret complex corporate documents and accurately map legally relevant data into the Fides platform.
• Lead client onboarding, implementation planning, stakeholder coordination, configuration, and training.
• Manage client relationships through proactive check-ins, issue resolution, webinars, and workshops.
• Drive product adoption, track success metrics, and identify upsell opportunities with Sales.
• Collaborate with Product, Sales, Implementation, and Support teams to improve workflows, usability, compliance, and automation.

Requirements

• Licensed attorney in one or more U.S. jurisdictions.
• Strong understanding of corporate law, entity management, governance documents, and regulatory frameworks.
• 1–2 years of client-facing experience in BigLaw, Big Four, financial institutions, or a related fast-paced environment.
• Ability to interpret complex corporate structures and translate them into scalable platform workflows.
• Strong project management, communication, analytical, and client relationship skills.
• Technical aptitude and familiarity with automation tools and structured processes.

Nice to have

• LegalTech or SaaS experience.
• Experience managing multiple onboardings and client relationships in parallel.

Culture & Benefits

• Competitive base salary with an uncapped commission structure.
• Health, dental, and vision insurance.
• Generous paid time off and a 401(k) plan.
• Flexible working arrangements within the stated US/Canada options.
• Growth opportunities within a fast-growing global team.

Hiring process

• Casual interview with the Hiring Manager.
• First interview including a project assignment.
• Additional interview if required, followed by a final hiring manager interview.