ServiceNow Solution Architect - ITAM

TL;DR

ServiceNow Solution Architect - ITAM (ServiceNow): Designing and leading end-to-end ServiceNow solutions with a primary focus on IT Asset Management (ITAM), including Software Asset Management (SAM) and Hardware Asset Management (HAM), with an accent on scalable, secure, upgrade-safe architecture. Focus on integrating ITAM with ITSM/ITOM processes, building integrations via SOAP/REST, and defining AI-enabled offerings using ServiceNow AI capabilities.

Location: Canada

Salary: $180,000–$215,000 CAD (mix of base salary and bonus)

Company

hirify.global is a global software and cloud solutions provider.

What you will do

• Collaborate with clients to design, configure, and implement ServiceNow Platform modules for ITAM engagements.
• Architect integrations with third-party systems (e.g., Active Directory, SCCM, Tanium, SAP, Ariba, Workday, Jira) using SOAP and REST APIs.
• Oversee platform security, data integrity, and compliance; provide technical best-practice recommendations.
• Lead architecture reviews and sign off on technical specifications, architecture diagrams, system documentation, and update set promotions.
• Mentor development teams and support presales activities (sizing, scoping, and client demos).
• Identify and incorporate ServiceNow AI capabilities (e.g., Now Assist) into solution designs and offerings.

Requirements

• 7+ years of relevant experience with a Bachelor’s or Master’s degree in an IT-related discipline (or 7+ years minimum experience).
• 5+ years as a lead developer or technical architect with consulting experience in ServiceNow and hands-on expertise in ITSM, ITOM, ITAM, and SPM modules.
• Deep knowledge of Configuration Management and CMDB topics (Discovery, Service Graph Connectors, Identification & Reconciliation Engine, integrations, governance, CSDM).
• Experience with Normalization Data Services (import sets, transform maps, external data sources).
• Proficiency in JavaScript, Angular, HTML/CSS, Jelly, and ServiceNow data mapping.
• Willingness to travel up to 15% and adapt to changing office environments.

Culture & Benefits

• Remote-friendly organization with colleagues working remotely part or full time.
• Comprehensive health, dental, and vision coverage through Manulife, plus mental health support and an EAP.
• Employer-paid life insurance and long-term disability coverage.
• Retirement savings support with RRSP and employer-matched DPSP.
• Paid holidays, birthday off, and flexible discretionary time off.
• Learning & development opportunities, wellness programs, and employee perks.

Hiring process

• Recruitment process includes discussions to accommodate candidate needs during the process.
• Offers are determined based on qualifications, experience, education, and work location.