Experience Strategy Principal (Proptech)

TL;DR

Experience Strategy Principal (Proptech): Architecting the future state of customer experience and defining scalable service delivery frameworks with an accent on operational analysis and enterprise-wide transformation. Focus on creating data-backed business cases, driving multi-year investments, and aligning senior leadership on long-term service strategies.

Location: Remote (Must be based in the USA)

Salary: $145,900 – $245,400 per year

Company

hirify.global is the most-visited real estate platform in the U.S., helping customers navigate buying, selling, financing, and renting with greater ease and confidence.

What you will do

• Lead operational analyses to identify cost savings and strategic investments, shaping key business decisions.
• Translate complex analytical findings into actionable recommendations for senior leadership.
• Architect end-to-end customer experience strategies based on operational performance and market signals.
• Develop data-backed business cases for enterprise-wide initiatives and multi-year investments, articulating ROI.
• Facilitate cross-functional alignment to define strategic direction for operational improvements.
• Mentor junior team members in CX strategy, analytical rigor, and executive-level storytelling.

Requirements

• 10+ years of experience in strategy, consulting, operations, or service design, ideally in tech.
• Deep expertise in architecting enterprise-level CX strategy and operating frameworks.
• Strong financial acumen with experience in financial modeling and ROI evaluation.
• Proven ability to influence senior leaders and drive alignment without direct authority.
• Bachelor’s degree in Business, Finance, STEM, Humanities, or a related field.
• Must be based in the United States.

Nice to have

• Advanced degree.
• CXPA certification.
• Lean Six Sigma certification.

Culture & Benefits

• Competitive base salary and eligibility for equity awards.
• Remote-first work environment allowing employees to work from any of the 50 U.S. states.
• Inclusive and engaging culture recognized as one of Fortune 100 Best Companies to Work For.
• Commitment to employee growth and an innovative work environment.