IT Systems Administrator

TL;DR

IT Systems Administrator: Ensuring minimal downtime and fast resolution for a global workforce with an accent on Tier 1/2 support, hardware/software provisioning, and Microsoft 365 environment management. Focus on maintaining consistent service levels across global regions and supporting the end-to-end employee IT lifecycle.

Location: Must be based in Raleigh, NC (Hybrid: 3 days per week in-office required).

Company

hirify.global is a global leader in legal technology, transforming how law firms operate through AI-driven innovation and software solutions.

What you will do

• Provide Tier 1 and Tier 2 technical support to global end-users.
• Monitor and manage the global IT ticketing system.
• Handle new user onboarding, including hardware setup, account management, and environment configuration.
• Support and maintain the Microsoft 365 multi-tenant environment.
• Manage IT asset inventory and equipment lifecycle.
• Assist in the deployment and rollout of new IT solutions.

Requirements

• 3+ years of experience in IT support roles.
• Proficiency in Windows and macOS environments.
• Experience with Active Directory, Microsoft 365, Intune, and Microsoft Teams.
• Knowledge of Azure, Windows VMs, and VMware.
• Strong customer service skills and ability to prioritize tasks under pressure.
• Bachelor’s degree in Computer Science or a related field.

Culture & Benefits

• Collaborative team environment focused on integrity and mutual support.
• Opportunities for global impact and cross-regional partnership.
• Clear pathways for career growth and professional development.
• Exposure to cutting-edge AI-driven legal technology.