Senior Software Quality Analyst (Fintech)

TL;DR

Senior Software Quality Analyst (Fintech): Leading partner technical support and API integration health for hirify.global's financial platforms with an accent on FDX and OFX protocols. Focus on diagnosing complex platform-level connection defects, managing incident resolution, and optimizing support operations to ensure high uptime for financial institution APIs.

Location: Must be based in Mountain View, California

Company

hirify.global is a global financial technology platform powering prosperity for millions of customers through products like TurboTax, QuickBooks, and Mailchimp.

What you will do

• Lead the partner support team to deliver exceptional technical service and exceed support commitments.
• Diagnose and resolve complex platform-level connection defects and production incidents.
• Maintain deep technical expertise in APIs, specifically FDX and OFX standards.
• Collaborate cross-functionally with product, platform, and customer success teams.
• Oversee incident management, request monitoring, and conflict resolution processes.
• Identify and implement technical automations to optimize support operations and efficiency.

Requirements

• Bachelor's degree in Computer Science or a related field.
• 5+ years of leadership experience in client or partner-facing customer support.
• Strong verbal and written communication skills.
• Familiarity with API technologies, including FDX and OFX.
• Must be based in Mountain View, California.

Culture & Benefits

• Competitive compensation package with pay-for-performance rewards.
• Eligibility for cash bonuses and equity rewards.
• Comprehensive benefits program for full-time employees.
• Commitment to fair pay through regular ethnicity and gender comparisons.