Student Engagement Specialist (EdTech)

TL;DR

Student Engagement Specialist (EdTech): Managing outreach and recruitment for online degree programs with an accent on high-touch student support and goal-oriented communication. Focus on driving enrollment metrics through phone, email, and SMS while ensuring compliance with regulatory guidelines.

Location: Must be based in Illinois, USA

Company

hirify.global is an education technology company providing support and expertise to over 100 universities to grow workforce-focused online degree programs.

What you will do

• Execute recruitment outreach via phone, email, and SMS to prospective students.
• Provide a high-touch experience to encourage the pursuit of educational goals.
• Resolve student concerns promptly while maintaining exceptional customer service standards.
• Leverage technology platforms to manage student and partner relationships.
• Collaborate effectively with teammates and stakeholders to meet enrollment objectives.
• Ensure all activities comply with required training and regulatory guidelines.

Requirements

• Bachelor’s degree or commensurate experience.
• 2+ years of work experience in sales, customer service, teaching, or healthcare.
• Intermediate proficiency in customer service, technical tools, and communication.
• Must be based in Illinois as the role is onsite.
• Ability to work in a metrics-driven, goal-oriented environment.

Nice to have

• Experience in Higher Education or recruitment.
• Previous experience as an Associate Student Engagement Specialist.

Culture & Benefits

• Commitment to diversity, equity, and inclusion.
• Opportunity to work with a wide network of universities and colleges.
• Focus on increasing access to affordable education for working adults.
• Supportive environment dedicated to professional growth and student success.