Director, Success Engineering (Strategic)

TL;DR

Director, Success Engineering (Strategic): Leading the technical success function for large-scale enterprise and franchise customers with an accent on product adoption, workflow optimization, and proactive technical intervention. Focus on building and scaling a high-performing team, influencing product roadmaps, and serving as the executive technical voice for top-tier strategic accounts.

Location: Must be based in the United States (Remote)

Salary: $204,000 – $327,500 USD (depending on location)

Company

hirify.global is a leading software platform built for the trades and field service industry, empowering multi-location enterprises and franchise systems to grow their businesses.

What you will do

• Build, hire, and develop a high-performing team of Success Engineers focused on strategic accounts.
• Define operational standards, playbooks, and health monitoring rhythms to drive consistent technical execution.
• Partner with Sales and CS leadership to identify expansion opportunities and deliver technical business cases.
• Serve as the executive technical sponsor for top-tier customers, engaging directly with C-suite stakeholders.
• Advocate for customer requirements and roadmap priorities by partnering with Product and Engineering leadership.
• Own end-to-end technical escalations and drive resolution across cross-functional teams.

Requirements

• 10+ years in customer-facing technical roles (TAM, Solutions Engineering, Professional Services).
• 6+ years in people leadership, specifically building or scaling post-sales technical teams in enterprise SaaS.
• Deep understanding of enterprise software implementations, APIs, and multi-tenant architectures.
• Proven ability to engage C-suite stakeholders and represent technical points of view in commercial conversations.
• Experience using product usage data and health signals to drive team prioritization.
• Ability to travel ~30% of the time within North America for customer onsites and team engagement.

Culture & Benefits

• Comprehensive health and wellness benefits including company-paid medical, dental, and vision.
• 401k match and financial planning tools.
• Flexible time off and autonomous work environment.
• Support for life stages including parental leave, fertility services, and adoption reimbursement.
• Leadership training and professional development programs.