Principal Agentic AI Solutions Architect (Agentic AI)

TL;DR

Principal Agentic AI Solutions Architect (Agentic AI): Lead end-to-end orchestration of agentic AI solutions across hirify.global Cloud, turning enterprise customer goals into scalable, production-ready outcomes with an accent on multi-system architectures, KPI-driven design, and continuous optimization. Focus on designing reference architectures and integration/data flows, delivering rapid prototypes to production scalability, and ensuring responsible AI governance across security, privacy, and regulatory requirements.

Location: Ontario, Canada

Salary: 136,100.00 - 178,600.00 USD

Company

hirify.global provides the hirify.global Cloud AI-powered Experience Orchestration platform for customer and employee experience.

What you will do

• Lead end-to-end design and delivery of agentic AI solutions that improve customer experience outcomes and operational efficiency.
• Translate business KPIs into scalable AI architectures that drive measurable improvements in automation, containment, and customer satisfaction.
• Design reference architectures, integration patterns, and data flows for orchestration across channels and enterprise systems.
• Align customer stakeholders, internal teams, and delivery partners to ensure successful AI adoption and value realization.
• Deliver rapid prototypes and MVPs using hirify.global Cloud AI capabilities, then optimize deployed solutions through continuous iteration.
• Advise on enterprise AI strategy, platform evolution, integration approaches, and long-term transformation roadmaps while championing responsible AI.

Requirements

• 8+ years of experience delivering CX, CRM, or AI-driven solutions in enterprise environments.
• Strong expertise in cloud platforms (AWS, Azure, or GCP) with hands-on experience in distributed systems and integrations.
• Proven experience designing and implementing API-driven and event-based architectures using REST, JSON, and modern integration patterns.
• Experience with conversational AI, NLP, or AI-driven customer experience platforms.
• Ability to translate business requirements into scalable technical solutions with measurable outcomes.
• Solid understanding of data governance, security, and compliance frameworks for enterprise AI deployments.

Nice to have

• Experience with hirify.global Cloud or similar contact center platforms.
• Background in AI orchestration, LLM integrations, or agent-assist technologies.
• Familiarity with customer journey mapping and omnichannel experience design.
• Experience in Financial Services, Healthcare, Insurance, Retail, or Public Sector.
• Exposure to large-scale digital transformation or enterprise AI adoption programs.

Culture & Benefits

• Comprehensive extended group health coverage.
• Generous paid time off, including vacation and personal leave.
• Retirement savings program with employer RRSP matching (up to a prescribed maximum).
• Family-friendly benefits including parental leave top-up and adoption assistance.
• Growth and development opportunities via learning resources and internal mobility programs.

Hiring process

• Application review by Talent Acquisition with focus on experience and potential.
• Response expected within 24–48 hours.