Kyrgyz-Speaking Customer Experience Officer (Fintech)

TL;DR

Customer Experience Officer (Fintech): Managing client inquiries via live chat, email, and telephone with an accent on providing high-level service and promoting financial products. Focus on performing personal clientele analysis and maintaining strong relationships with prospective and existing clients.

Location: Hybrid in Kyrgyzstan, Athens, or Limassol

Company

hirify.global is a global financial services provider specializing in online trading and investment services.

What you will do

• Handle client inquiries via live chat, email, and telephone to ensure high-quality service.
• Perform personal clientele analysis and implement necessary actions based on findings.
• Promote available financial products and services to current and potential clients.
• Develop and maintain strong long-term relationships with clients.
• Collaborate with other internal departments to achieve team targets and operational efficiency.

Requirements

• Degree in a business-related field.
• Fluent Polish speaker with high proficiency in English.
• Ability to multitask and maintain a high level of organization.
• Outstanding communication and interpersonal skills.
• Valid work permit required for the respective location.
• Experience in the financial services sector is a plus.

Culture & Benefits

• Attractive remuneration package.
• Intellectually stimulating work environment.
• Access to continuous personal development and international training opportunities.

Hiring process

• Introductory chat with Talent Acquisition.
• First interview with the future team.
• Language proficiency assessment.
• Live technical session to evaluate skills.