обновлено 2 дня назад
VP, Product Management - Core Platform Foundations
246 500 - 433 500$
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
VP, Product Management - Core Platform Foundations (SaaS/AI): Defining and delivering foundational capabilities for Genesys Cloud, including identity, access control, administration, automation, API governance, multi-region operations, and business continuity with an accent on enterprise scalability, security, transparency, and intelligent platform operations. Focus on leading product strategy and a product organization, applying AI-driven automation and predictive insights, and solving complex governance, reliability, and platform administration challenges.
Location: East Coast US / Remote USA
Salary: $246,500–$433,500 annual base compensation; commission or performance-based bonus may also be available.
Company
develops Cloud, an AI-powered Experience Orchestration platform for customer and employee experiences.
What you will do
- Define the product vision, strategy, and roadmap for Core Platform Foundations across identity, access control, administration, automation, integration, operations, multi-region, multi-organization, and business continuity capabilities.
- Lead the evolution from reactive platform administration to AI-assisted experiences that help customers understand usage, anticipate constraints, optimize consumption, and automate routine actions.
- Own platform capabilities including API usage visibility, platform limits, storage reporting, CI/CD deployment workflows, self-service tools, operational controls, and governance.
- Deliver secure, scalable, intuitive platform experiences for complex enterprise use cases.
- Partner with Engineering, Architecture, Security, UX, Customer Success, Support, Professional Services, Sales, Marketing, and Finance to align execution, adoption, and business outcomes.
- Build, mentor, and scale a high-performing product management organization while establishing metrics for adoption, usability, reliability, governance, operational efficiency, and customer impact.
Requirements
- 15+ years of enterprise software product management experience across SaaS, cloud platforms, or infrastructure products.
- 10+ years of experience leading product managers or product leaders across complex, multi-domain portfolios.
- Track record of delivering enterprise-scale platform capabilities with measurable customer and business impact.
- Strong technical depth in APIs, identity systems, cloud architecture, microservices, and platform operations.
- Experience building self-service or administrative platforms for technical users, developers, or enterprise operators.
- Bachelor’s degree; a technical degree, MBA, or equivalent advanced experience is preferred.
Nice to have
- Experience in CCaaS, CX platforms, CRM systems, or customer journey orchestration.
- Familiarity with AWS, large-scale SaaS, API governance, developer tooling, CI/CD workflows, and usage-based platform models.
- Experience applying generative AI, agentic workflows, or predictive analytics to enterprise products.
- Experience connecting platform innovation to adoption, retention, and operational efficiency.
Culture & Benefits
- Flexible work schedules and work-from-home opportunities.
- Medical, dental, vision, and telehealth coverage.
- Open Time Off and 10 paid holidays.
- 401(k) matching, adoption assistance, and fertility treatment benefits.
- Development and career growth opportunities.
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