Customer Success Manager (Supply Chain)

TL;DR

Customer Success Manager (Supply Chain): Managing post-go-live customer accounts and driving sustainable revenue through exemplary support services with an accent on platform usability, uptime, and e2e workflow validation. Focus on leading support teams, resolving complex technical issues, and collaborating with R&D to drive product enhancements.

Location: Tokyo, Japan (Hybrid: 2 days/week work from home)

Company

hirify.global is a fast-growing AI-powered enterprise planning platform helping global leaders transform decision-making and optimize supply chains.

What you will do

• Manage post-go-live customer accounts within the EU region to ensure long-term revenue growth.
• Ensure solution usability and uptime by resolving customer issues and validating end-to-end workflows.
• Act as the single point of contact for platform upgrades, patches, and hotfixes.
• Lead and monitor support consultants, identifying design issues and coordinating resolutions.
• Maintain project documentation for audits, training, and historical reference.
• Collaborate with the R&D team to drive product enhancements based on customer needs.

Requirements

• 6-10 years of hands-on experience with enterprise planning application tools and supply chain projects.
• Master’s degree in Operations Research, Mathematics, Science, Engineering, Business Administration, or Computer Science.
• Strong project management, leadership, and organizational abilities.
• Excellent written, verbal, and presentation skills in English.
• Proven track record of building and managing successful support teams in a global environment.

Culture & Benefits

• Competitive salary and rewards for talent.
• Flexible work policy with two days per week from home.
• Supportive, diverse, and international team environment.
• Focus on transparency, open communication, and team spirit.
• Access to healthy snacks, fresh fruit, and beverages in the office.