Manager, Client Success (AI)

Location: Tokyo, Japan. Hybrid arrangement with work from home two days a week.

Company

hirify.global develops an AI-first enterprise planning platform that helps global businesses improve decision-making, optimize supply chains, reduce waste, and capture value leakage.

What you will do

• Develop and manage customer accounts for post-go-live services, including accounts within the EU.
• Deliver sustainable customer revenue through reliable, repeatable, and long-term support services.
• Maintain solution usability and uptime by resolving customer issues, validating data loads, and checking end-to-end workflows.
• Meet customer requirements and functional SLAs while serving as the primary contact for platform upgrades, patches, and hot fixes.
• Assign and monitor support consultant tasks, identify design issues, and coordinate technical and functional resolution efforts.
• Build and motivate support teams, maintain project documentation, and collaborate with R&D on product enhancements.

Requirements

• 6–10 years of hands-on experience with enterprise planning applications and supply chain projects.
• Master’s degree in operations research, mathematics, science, engineering, business administration, business analytics, computer science, supply chain engineering, or a related field.
• Strong project management, organizational, leadership, relationship-building, and interpersonal skills.
• Excellent written, verbal, and presentation skills.
• Good written and verbal English communication skills required.
• Ability to manage multiple activities in a fast-paced, challenging environment.

Culture & Benefits

• Flexible hybrid work with two work-from-home days per week.
• Supportive and diverse international team environment.
• Transparent communication and collaboration across hierarchy, distance, and functions.
• Opportunities for volunteering, social impact initiatives, and cultural celebrations.
• Healthy snacks, fresh fruit, tea, and coffee.