Manager of Customer Success (AI)

Location: United States (Any Time Zone)

Compensation: OTE $200K–$245K annually, plus equity and commission.

Company

hirify.global is an applied AI lab building an Agent Workspace for go-to-market teams, with AI agents supporting account strategy, prospect research, and outreach.

What you will do

• Lead and grow the Commercial Customer Success team, including hiring, onboarding, coaching, and development of CSMs.
• Build and improve playbooks and workflows for adoption, renewals, expansion, customer health, and forecasting.
• Coach CSMs on customer onboarding, product adoption, success metrics, executive relationships, multithreading, and change management.
• Drive retention, seat expansion, cross-sell identification, renewal negotiations, and collaboration with Sales and Upsell teams.
• Support escalations and executive customer conversations while ensuring follow-through on commitments.
• Represent Customer Success in Product discussions by translating customer needs, adoption barriers, and feedback into product input.

Requirements

• 5+ years of experience in B2B SaaS Customer Success, including at least 2 years of people management.
• Experience leading Commercial or mid-market deal cycles, including renewal and expansion conversations for accounts worth $100K annually.
• Proven ability to deliver team retention and expansion results, manage account risk, and maintain accurate forecasts.
• Experience building executive relationships and coaching multithreading across functions and organizational levels.
• Strong product fluency, analytical judgment, and ability to connect customer goals, usage data, and business results.
• Experience with customer change management and building measurable Customer Success playbooks, processes, or programs.

Nice to have

• Prior experience leading a Commercial or mid-market Customer Success team.
• Experience with sales technology or outbound sales.
• Familiarity with CRM and Customer Success systems.

Culture & Benefits

• Equity and commission are offered in addition to OTE compensation.
• Work across a growing customer base that includes more than 1,500 companies.
• Equal opportunity workplace committed to diversity, inclusion, and protection from discrimination, harassment, and retaliation.