Billing And Risk Mitigation Associate

TL;DR

Billing and Risk Mitigation Associate (Finance/Operations): Managing customer billing disputes, fraud detection, and payment reconciliation with an accent on accuracy and regulatory compliance. Focus on resolving complex account issues, analyzing transaction data, and providing high-quality support via multiple communication channels.

Location: Cebu, Philippines (Onsite)

Company

hirify.global is a leading web technology company serving millions of customers globally through a robust portfolio of brands including Bluehost, HostGator, and Domain.com.

What you will do

• Handle payment disputes, refunds, fraud checks, and system billing errors.
• Reconcile bank transfers and cheque payments to ensure accurate invoice status.
• Analyze payment gateway transactions to identify and resolve undercharges or overcharges.
• Provide professional customer support via phone, email, and ticketing systems.
• Escalate system bugs and complex issues to management with appropriate prioritization.
• Identify and report fraud trends by analyzing customer account information.

Requirements

• At least 1 year of experience in Customer Service.
• At least 6 months of experience in billing and/or fraud management.
• At least college level education.
• Proficiency in payment gateway tools like Pega, Genesys Cloud, WorldPay, and PayPal.
• Strong reasoning, problem-solving, and analytical skills.
• Excellent verbal and written communication skills.

Nice to have

• Basic domain and web hosting technical knowledge.
• Experience with MS Office tools, particularly Excel.

Culture & Benefits

• Competitive HMO benefits with 200k MBL and two free dependents upon regularization.
• Punctuality bonus and generous vacation policy.
• Commitment to work-life balance and a culture of diversity and inclusion.
• Access to 20+ affinity groups for global networking.
• Opportunities for career growth, mentorship, and professional development.