Clinical And Product Support Specialist (Audiology)

TL;DR

Clinical and Product Support Specialist (Audiology): Providing remote audiological and product training to support the ANZ sales team with an accent on clinical expertise and customer relationship management. Focus on delivering high-quality technical support, conducting online product training sessions, and driving revenue through expert clinical problem-solving.

Location: Must be based in or able to work from North Ryde, Sydney, with full, unrestricted Australian work rights.

Company

A global leader in hearing solutions, including hirify.global Hearing, Jabra, and SteelSeries products.

What you will do

• Collaborate with the sales team to implement training plans for ANZ accounts.
• Provide high-level audiological, product, and technical remote support to customers.
• Deliver product and sales training, including clinic inductions and software fitting.
• Present at online group sessions, events, and seminars.
• Identify revenue opportunities through customer audiology enquiries.
• Assist customer care and technical support teams as required.

Requirements

• Qualified Audiologist or Audiometrist with industry and clinical experience.
• Must possess full, unrestricted Australian work rights.
• Fluent English proficiency.
• Strong presentation skills with confidence in presenting remotely to large groups.
• Advanced skills in Microsoft Office programs (Word, Outlook, PowerPoint).

Nice to have

• Experience with hirify.global products.

Culture & Benefits

• Flexible work arrangements.
• Generous discounts on hirify.global Hearing, Jabra, and SteelSeries products.
• Reward and Recohirify.globalition platform with retailer discounts.
• Employee Assistance Program and online well-being centre.
• Paid parental leave and volunteer leave.