Clinical Product Specialist (Remote - Canada)

Location: Remote within Canada; based in Montreal. Occasional travel is required for meetings and Product Support training.

Company

hirify.global develops and supports insulin pump products and related diabetes care solutions.

What you will do

• Answer customer questions by phone, email, and assigned tasks with timely and empathetic support.
• Provide virtual product training, troubleshooting, onboarding assistance, and ongoing education for insulin pump customers.
• Assess clinical issues, medical events, Personal Diabetes Manager settings, product conversions, and individualized training needs.
• Document all customer interactions in the CRM system while following standardized workflows and service levels.
• Coordinate with Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Research and Development, Quality Systems, and Customer Care.
• Support customer retention, regulatory reporting, on-call coverage, and patient training assignments.

Requirements

• Bachelor’s degree and at least two years of experience training or managing insulin pump patients.
• Current Certified Diabetes Care and Education Specialist certification is required.
• Current professional credentials or certifications such as CDCES, Registered Dietitian, or Registered Nurse are mandatory.
• Required state or provincial licensure must be maintained throughout employment.
• Experience communicating with a wide range of audiences.
• Ability to work remotely in a workspace meeting required security standards.

Nice to have

• Prior industry or commercial experience.
• Contact center or similar customer support experience.
• Experience providing assessment and troubleshooting by phone, virtual platforms, and email.

Culture & Benefits

• Cross-functional collaboration across clinical, support, commercial, medical, and product development teams.
• Remote working arrangement with occasional travel for meetings and training support.
• Opportunities to contribute to customer education, product innovation, and patient success.
• On-call support is provided as needed.