Student Success Advisor

TL;DR

Student Success Advisor (EdTech): Managing student relationships and academic support for online degree programs with an accent on retention, proactive outreach, and issue resolution. Focus on providing pastoral care, navigating sensitive student conversations, and ensuring academic success through high-volume communication and data-driven engagement.

Location: Must be based in Australia

Company

hirify.global is an education technology company that partners with universities to expand access to high-quality, workforce-focused online degree programs.

What you will do

• Develop and implement proactive outreach services to support student retention and academic success.
• Monitor student engagement and performance, conducting interventions to resolve concerns.
• Handle high volumes of inbound and outbound calls to support students throughout their academic journey.
• Facilitate student orientation and assist with navigation of online learning platforms.
• Maintain accurate documentation of outreach and student interactions within the CRM.
• Collaborate with academic and professional staff to triage and resolve complex student issues.

Requirements

• Must be a resident of Australia
• Bachelor’s degree from an accredited institution.
• Minimum of 2 years of experience in customer service, operations, or student services.
• Ability to manage sensitive and personal conversations with high emotional intelligence and professionalism.
• Proficiency in Microsoft Office suite, particularly Excel.
• Strong organizational skills and ability to work independently in a fast-paced environment.

Nice to have

• 2+ years of experience in student services within the higher education sector.
• Mental Health First Aid certification.

Culture & Benefits

• Opportunity to work in a mission-driven environment focused on expanding access to education.
• Full-time remote contract role.
• Collaborative team environment with a focus on student-centered outcomes.