Customer Operations Specialist

TL;DR

Customer Operations Specialist: Managing end-to-end customer interactions, billing support, and training coordination for a global SaaS platform with an accent on clear communication and operational efficiency. Focus on resolving customer inquiries, maintaining scheduling systems, and collaborating across departments to ensure a seamless user experience.

Location: Must be based in Australia (Remote)

Company

hirify.global is a global technology powerhouse providing end-to-end software solutions for the design, manufacturing, and retail industries across 100+ countries.

What you will do

• Serve as the first point of contact for customers via phone and email, ensuring professional and timely resolution of inquiries.
• Manage billing-related tasks including invoice support, payment method updates, and contract changes.
• Coordinate training sessions by managing calendars in Outlook, Zoom, and Calendly.
• Document all customer interactions and track open items within Zendesk.
• Collaborate with sales, product, and billing teams to represent the customer perspective and support cross-departmental projects.

Requirements

• Must be based in Australia
• Proven experience in a customer service or support role handling phone and email inquiries.
• Hands-on experience with help desk or ticketing systems like Zendesk or Freshdesk.
• Proficiency with Microsoft Office and scheduling tools such as Outlook, Zoom, and Calendly.
• Ability to handle billing conversations, including contract details and payment troubleshooting.
• Strong communication skills and the ability to manage multiple tasks independently.

Nice to have

• Experience with Salesforce or similar CRM platforms.
• Familiarity with AI tools like Microsoft Copilot.
• Background in SaaS or subscription-based business models.
• Experience with billing platforms like Stripe or Chargebee.

Culture & Benefits

• Work in a flexible and autonomous environment within a global, diverse team.
• Opportunities for professional growth and ownership in a scaling company.
• Collaborative culture focused on problem-solving and impact.
• Supportive leadership committed to individual development.