Card Acquiring, Business Banking Customer Operations Advisor

TL;DR

Card Acquiring, Business Banking Customer Operations Advisor (Card Acquiring): Provide magician-standard customer support for hirify.global Business Banking’s card acquiring operations with an accent on chargebacks, disputes, and terminal issues while acting as a subject matter expert. Focus on end-to-end ownership of complex problems, coordinating with a third-party provider, and improving processes through QA, remediation, and trend identification.

Location: Cardiff, London or Remote (UK)

Salary: £28,050–£35,475 + Incentive Awards tied to performance

Company

hirify.global is a UK digital bank building business banking and card acquiring operations.

What you will do

• Deliver magician-standard support across calls, chat, and email.
• Handle card acquiring queries, including chargebacks, disputes, and terminal issues.
• Own complex, high-impact issues end to end as a subject matter expert.
• Work closely with a third-party provider (e.g., Adyen), often in parallel with customer support.
• Support businesses through complex situations (e.g., insolvency, transitions) and manage merchant relationships.
• Run QA and remediation, manage audit requests, and improve processes based on trends and data quality.

Requirements

• Experience in card acquiring / merchant services.
• Experience working with card acquiring providers.
• Understanding of merchant lifecycles (onboarding to offboarding).
• Comfort handling complex, high-pressure situations and frustrated customers.
• Ability to work across calls, chat, and email.
• Available for training starting Monday 30th August 2026 for 8 weeks (Monday–Friday, 9am–5:30pm all remote) with no holidays/appointments/clashes during that period.

Nice to have

• Experience handling chargebacks and disputes.

Culture & Benefits

• Remote setup provided; Macbooks issued and extra support for fully remote work.
• Flexible working hours with trust to work enough hours to meet role needs.
• £1,000 learning budget each year for books, training courses, and conferences.
• 37.5 hours per week on a fixed, rota-based shift pattern including rotational Bank Holidays.
• Time off on your birthday (if requested) from your regular holiday balance.
• Incentive Awards tied to performance.

Hiring process

• Application stage, recruiter calls, then technical interview (Monday 22nd June–Wednesday 1st July 2026).
• Final stage competency interview (Monday 6th July–Thursday 9th July 2026).
• Process takes around 2–3 weeks; schedule flexibility is promised.