Application Support Engineer I (Fintech)

TL;DR

Application Support Engineer I (Fintech): Diagnosing and resolving software application, data transfer, and connectivity issues to ensure seamless service for customers. Focus on multi-tasking customer cases, improving product quality through technical documentation, and collaborating with cross-functional teams to drive product enhancements.

Location: Hybrid role, requires 25% office attendance in Maitland, Florida.

Salary: $43,800 - $74,500

Company

hirify.global is a leader in the fintech and healthtech space, dedicated to empowering partners and advancing technology solutions.

What you will do

• Diagnose and resolve software application, data transfer, and connectivity issues.
• Manage and document customer cases while providing timely updates to stakeholders.
• Identify recurring technical issues to contribute to product quality initiatives.
• Create user-friendly documentation for both technical and non-technical audiences.
• Provide basic functionality training and support to customers.
• Collaborate with cross-functional teams to expedite incident resolution and product improvements.

Requirements

• BS degree in a technical discipline or equivalent related experience.
• Experience with end-user technical support for software applications.
• Proficiency in SQL and review of CSV/Fixed file formats.
• Strong analytical, follow-up, and multi-tasking skills.
• Ability to work under dynamic conditions with autonomy.

Culture & Benefits

• Flexible work environment.
• Competitive salary, paid vacation, and holidays.
• Comprehensive health, wellness, and financial packages.
• Robust professional development programs.
• Collaborative, people-first culture focused on innovation.