Dedicated Support Engineer (AdTech)

TL;DR

Dedicated Support Engineer (AdTech): Providing technical guidance and troubleshooting for global brands on a data collaboration platform with an accent on customer satisfaction and technical problem-solving. Focus on managing ticket queues, configuring client workflows, and leveraging KPIs to improve customer outcomes.

Location: New York (options for working from home available)

Salary: $92,500 – $140,500 per year

Company

hirify.global is a data collaboration platform specializing in consumer privacy, data ethics, and identity resolution for global brands.

What you will do

• Solve technical challenges and provide guidance to high-profile clients to ensure satisfaction and company growth.
• Manage a ticket queue to provide technical troubleshooting for brands, advertisers, agencies, and financial institutions.
• Collaborate with the Technical Services team to support a global network of partners.
• Analyze KPIs and case data to continuously improve customer outcomes and efficiency.
• Implement and configure workflows to streamline the setup for new clients.

Requirements

• 2-5 years of experience in advertising technology, marketing services, or software technology in a support or delivery role.
• Proven history of resolving customer issues quickly with sustainable solutions.
• Ability to prioritize work independently and succeed in ambiguous situations.
• Strong communication skills for interacting with external customers and internal stakeholders.
• Willingness to work in a standard 9am-5pm window (with some flexibility) in New York.

Nice to have

• Familiarity with SQL querying and the ability to execute and adjust existing queries.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401K matching plan (1:1 match up to 6% of salary).
• Employee Stock Purchase Plan with a 15% discount for U.S. employees.
• Flexible paid time off, paid holidays, and paid parental leave.
• Collaborative environment with both in-person and virtual team events.