Application Support Analyst

TL;DR

Application Support Analyst (Fintech): Providing first-line technical support for digital banking solutions with an accent on troubleshooting, case documentation, and issue resolution. Focus on maintaining system stability, performing production configuration changes, and ensuring high-quality customer service for financial institutions.

Location: Must be authorized to work in the U.S. (no visa sponsorship available). Role is based in Austin, TX with hybrid work opportunities.

Company

hirify.global is a leading provider of digital banking and lending solutions for banks, credit unions, and fintech companies, dedicated to building strong communities through innovative financial technology.

What you will do

• Provide first-line technical support via telephone for hirify.global solutions.
• Troubleshoot and resolve customer issues while maintaining accurate case documentation.
• Manage individual open case queues and prioritize incoming assignments.
• Perform data or configuration changes in production environments.
• Test emergency product fixes provided by the development team.
• Collaborate with internal teams to escalate unresolved issues and communicate status updates.

Requirements

• Must be authorized to work for any employer in the U.S.
• Bachelor’s degree in a relevant field or equivalent experience (0–2 years).
• Intermediate SQL skills.
• Understanding of remote support tools and basic networking concepts.
• Strong verbal and written communication skills in English.
• Ability to participate in 24x7 rotational shifts and on-call coverage.

Nice to have

• Previous experience in software support or delivery.
• Knowledge of banking practices.
• Troubleshooting experience.

Culture & Benefits

• Hybrid work environment.
• Competitive health insurance and wellness benefits.
• Flexible time off and generous paid parental leave.
• Career development, mentorship programs, and internal mobility.
• Community volunteering and philanthropy programs.