Customer Success Manager (Vertica)

TL;DR

Customer Success Manager (Vertica): Engage new Vertica product customers and maximize the value of Rocket investments with an accent on aligning customer goals to intelligent insights, tracking success using predictive signals, and proactively optimizing renewals and expansion outcomes. Focus on managing the full customer lifecycle, running business reviews with stakeholders, and using Gainsight and AI options to derive actionable insights.

Location: United States (Remote)

Company

hirify.global provides database and analytics products, including Vertica.

What you will do

• Manage assigned customer accounts and build strong relationships by understanding customer business objectives and how Rocket products are used.
• Define and track what success means for each customer, documenting usage and outcomes across the customer lifecycle.
• Partner with Account Executives to run business reviews and align customer goals with Rocket’s value.
• Work with Renewals on risk mitigation and process improvements to support renewals and expansion.
• Collaborate with Retention Marketing on campaigns and events, turning successful customers into advocates and case studies.
• Use Gainsight and AI options to track engagement, identify opportunities, and derive insights to optimize outcomes.

Requirements

• 5+ years in Customer Success Management with demonstrated success developing strategic customer relationships and working with Fortune 500 accounts.
• Strong empathy and customer-first mindset, with the ability to translate customer success into Rocket’s success.
• Deep understanding of value drivers in recurring revenue business models.
• Analytical, metrics-driven work style with strong organization and attention to detail.
• Experience with Gainsight and Salesforce preferred.
• Relational database and analytics experience; familiarity with Vertica products and customers.

Culture & Benefits

• Unlimited vacation time plus paid holidays and sick time.
• Health and wellness coverage options for employees and dependents.
• 401(k) and Roth retirement savings with matching contributions.
• Life and disability coverage.
• Tuition reimbursement and certificate reimbursement program opportunities.
• Leadership and skills training opportunities.

Hiring process

• Background and reference checks included as part of the hiring process.