Field Service Engineer

TL;DR

Field Service Engineer: Performing installation, maintenance, and repairs on retail and restaurant equipment with an accent on POS systems, servers, and peripherals. Focus on resolving customer incidents, ensuring SLA compliance, and maintaining high-quality hardware performance within an assigned territory.

Location: Must be based in or able to work in Antwerp or Brussels, Belgium

Company

hirify.global is a global leader in unified commerce, providing intelligent platforms and payment solutions for retailers and restaurants worldwide.

What you will do

• Install, maintain, and repair equipment including POS, self-service checkouts, and back-office hardware.
• Diagnose and resolve customer technical issues while ensuring compliance with Service Level Agreements.
• Perform site preparation, including cabling, staging, and testing of new equipment.
• Manage assigned assets, including tools, parts inventory, and vehicle maintenance.
• Maintain accurate records of service calls, expenses, and customer asset data.
• Build and maintain strong professional relationships with local customer accounts.

Requirements

• Clean driving license required
• Experience in PC hardware maintenance, support, and network troubleshooting.
• Basic computer skills including Windows OS navigation and Microsoft Office.
• Ability to work a flexible schedule including nights, weekends, and on-call rotations.
• Strong interpersonal and customer relationship skills.
• High level of mechanical and electrical aptitude.

Nice to have

• Associate degree or certifications in a technology field.
• Previous experience with EPOS maintenance or installation.
• Recognized qualification within the electronics or IT domain.

Culture & Benefits

• Opportunity to work with a global leader in commerce technology.
• Commitment to equal employment opportunity and a diverse, inclusive environment.
• Professional development and training opportunities.
• Supportive team environment focused on high-quality service outcomes.