Implementation Specialist II (Automotive)

TL;DR

Implementation Specialist II (Automotive): Facilitating the adoption of Service Suite solutions for dealership teams with an accent on instructor-led training, change management, and customer enablement. Focus on delivering high-impact training sessions, advising on best practices, and driving long-term product value through cross-functional collaboration.

Location: Must be based in the United States. Role is remote, but travel to customer sites may be required up to 100% of the time.

Company

hirify.global is a global leader in data and software services, transforming the vehicle lifecycle into a connected digital experience for partners worldwide.

What you will do

• Deliver on-site and virtual instructor-led training throughout the implementation lifecycle.
• Facilitate role-specific training for dealership service department stakeholders.
• Secure buy-in from dealership leadership regarding new processes and technology.
• Advise customers on best practices and revenue-driving functionality to promote adoption.
• Document all training activities and customer interactions in Salesforce.
• Contribute to curriculum development, including presentations and instructional videos.

Requirements

• Must be currently authorized to work in the United States on a full-time basis without sponsorship.
• Professional written and verbal communication skills.
• Ability to train effectively in both one-on-one and group settings.
• Comfort working independently with minimal supervision in a remote environment.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong relationship-building and customer engagement skills.

Nice to have

• Experience working in an automotive service department.
• Software implementation or customer onboarding experience.
• Knowledge of Dealer Management Systems (DMS).
• Experience using Salesforce.

Culture & Benefits

• Global company with a focus on operational excellence and innovation.
• Opportunity to work with a wide network of automotive partners.
• Collaborative environment partnering with Sales and Performance Management teams.
• Professional development through training and curriculum contribution.