Administration Team Manager

TL;DR

Administration Team Manager (Insurance): Leading a team of administration professionals to support UK commercial renewals with an accent on workflow management, data quality, and service excellence. Focus on driving retention and broker relationships through process optimization and collaborative leadership.

Location: Must be based in or able to commute to Leeds, UK (Hybrid role).

Company

hirify.global is a Fortune 500 insurance company with a global presence, known for its people-first culture and commitment to sustainable growth.

What you will do

• Lead, coach, and inspire an administration team to achieve performance goals.
• Manage team workloads and workflows to ensure adherence to SLAs and renewal deadlines.
• Drive service excellence for broker partners and underwriting teams.
• Maintain oversight of data quality and system accuracy.
• Use performance insights to identify trends and improve operational outcomes.
• Champion continuous improvement and simplify internal processes.

Requirements

• Must be based in or able to commute to Leeds, UK.
• Proven experience leading or supervising an administration or operational support team.
• Strong background in insurance or financial services.
• Ability to prioritize competing demands in a fast-paced environment.
• Strong IT skills, including MS Office and CRM systems.
• Commitment to high attention to detail and quality standards.

Culture & Benefits

• Competitive salary with a generous annual bonus.
• 25 days holiday plus bank holidays with buy/sell options.
• Comprehensive benefits including pension, private medical, dental, and life assurance.
• Full support for CII qualifications and ongoing professional development.
• Collaborative and inclusive work environment.