Client Operations Partner

TL;DR

Client Operations Partner: Serving as the primary operational contact for corporate clients and coordinating tailored solutions with internal NIQ teams with an accent on requirements gathering, delivery timelines, and post-production quality checks. Focus on translating client needs into actionable work orders, managing internal projects across Commercial and Operations, and resolving operational escalations to ensure high-quality service delivery.

Location: Copenhagen, Denmark (hybrid: at least two days in the office)

Salary: DKK 38,450,000 - DKK 53,000,000 yearly

Company

NIQ is a consumer intelligence company delivering insights into consumer buying behavior and growth opportunities.

What you will do

• Act as the primary operational point of contact for clients, handling operational concerns such as requirements, delivery timelines, data modifications, and quality issues.
• Coordinate communication with clients and align information exchange with Customer Success and Sales teams.
• Manage internal projects across Commercial and Operations teams, including translating client requirements into actionable work orders and monitoring delivery through completion.
• Partner with operations teams to troubleshoot and resolve client inquiries efficiently.
• Ensure precise, high-quality solution delivery and coordinate post-production and pre-delivery quality checks with BAU teams.
• Participate in operational/quality review and escalation meetings to maintain alignment and address client concerns.

Requirements

• 2+ years of experience working with corporate clients.
• Strong problem-solving and analytical skills to interpret data and translate insights into actionable solutions.
• Bachelor’s degree or similar.
• Excellent written and verbal communication skills with a client-centric mindset.
• Strong English skills are needed.
• Strong Excel and MS Office; ability to collaborate across teams and manage multiple projects.

Nice to have

• Copenhagen location is preferred.

Culture & Benefits

• Hybrid work system with at least two days in the office and the remaining days from home.
• International team and daily collaboration with stakeholders from different countries; English is the primary language.
• Flexible working environment, volunteer time off, and Employee Assistance Program (EAP).
• LinkedIn Learning access for skill development.
• Opportunities for career growth, including development programs and potential relocation within other departments or countries.

Hiring process

• Recruitment may use AI tools for résumé screening, candidate assessments, interview scheduling, job matching, and communication support, with final decisions made by humans.