Operations Associate

TL;DR

Operations Associate (Hospitality): Supporting daily short-term rental operations for the UK market, including guest communication, reservations, and coordination with Maintenance and Housekeeping, with an accent on using a PMS and AI tools to automate repetitive tasks and maintain consistently high service standards. Focus on solving operational issues quickly while delivering exceptional guest experiences.

Location: Tangier

Company

hirify.global is a globally leading short-term rental management and hospitality company.

What you will do

• Build and maintain trust-based relationships with guests.
• Support daily operations across Maintenance and Housekeeping.
• Manage reservations and day-to-day guest communication.
• Use a PMS and internal tools to coordinate operational information.
• Ensure smooth processes and consistently high service standards.
• Use AI tools to improve operational efficiency and support data-driven decisions.

Requirements

• Fluent English (spoken and written).
• Experience in hospitality, tourism, reception, or customer-facing operations.
• Strong problem-solving mindset and ability to stay calm under pressure.
• Guest-centric approach with excellent communication skills.
• Highly organised, detail-oriented, and proactive.
• Freelancer contract and remote work flexibility.

Culture & Benefits

• Fast-paced, collaborative, and supportive team culture.
• Real opportunities for professional growth and career progression.
• Multicultural and international exposure with a flat hierarchy.
• Regular team events and company off-sites.
• High-tech, high-growth environment to make an impact.