Client Success Senior Manager (ENT)

TL;DR

Client Success Senior Manager (ENT): Own end-to-end onboarding and ongoing success for hirify.global’s first French enterprise clients, with an accent on launching regional processes and driving renewals, expansions, and renegotiations. Focus on building relationships with HR leadership and works councils, translating local user data into ROI-driven communication strategies, and shaping France go-to-market insights for product and leadership.

Location: Hybrid (minimum 2 days per week in-office in Paris)

Company

hirify.global is a workplace wellness platform connecting employees to fitness, mindfulness, therapy, nutrition, and sleep partners through a single subscription.

What you will do

• Own the end-to-end launch process for hirify.global’s first French corporate clients, ensuring a seamless transition from Sales to onboarding.
• Build relationships with HR Directors and works councils and align the platform with corporate wellness and talent retention goals.
• Drive the commercial agenda for your portfolio, including renewing, expanding, and renegotiating enterprise contracts.
• Analyze local user data to create tailored communication strategies that increase engagement across accounts.
• Build Client Success processes and localized materials as a founding member of the regional team.
• Collaborate with Global Operations, Marketing, and Fitness Partnerships to adapt tools and engagement strategies to the French market.

Requirements

• 5–8+ years of experience in Client Success, Key Account Management, or HR Consulting, with a proven track record managing large-scale enterprise relationships.
• French: native level
• Fluent English.
• Strong commercial acumen and comfort leading high-level negotiations for renewals, pricing, and expansion.
• Data-driven storytelling skills to turn complex reports into compelling ROI narratives for senior HR stakeholders.
• Ability to build regional processes from scratch in an undefined market environment.

Culture & Benefits

• Flexible-first work model with a hybrid setup and a minimum of 2 in-office days per week in Paris.
• Free hirify.global Gold membership with access to onsite gyms/studios and digital wellness resources; add up to three family members.
• Monthly work allowance and one-time reimbursement for home office setup.
• Minimum 25 days paid holiday per year (including an extra holiday on your birthday).
• 100% paid parental leave for new parents, with additional options for parents giving birth.
• Career growth through learning platforms, personalized development roadmaps, and continuous feedback.

Hiring process

• Application review and evaluation of fit for enterprise Client Success and regional launch ownership.
• Interviews focused on client success execution, commercial negotiation experience, and data-to-ROI communication.
• Final discussions to confirm hybrid expectations in Paris and alignment with the France expansion goals.