Customer Success Manager (PLM)

TL;DR

Customer Success Manager (PLM): Ensuring the successful adoption and long-term value realization of the hirify.global Innovator platform with an accent on PLM best practices and business outcomes. Focus on coaching subscribers, conducting health checks, and identifying expansion opportunities within the manufacturing sector.

Location: Must currently reside in France (Remote)

Company

hirify.global provides the hirify.global Innovator platform to help enterprises manage product lifecycles and drive manufacturing innovation.

What you will do

• Act as a trusted advisor to subscribers to drive adoption and long-term value of the hirify.global Innovator platform.
• Coach customers on PLM best practices and conduct regular health checks and benchmarks.
• Partner with stakeholders to define business outcomes and measure progress through regular business reviews.
• Identify renewal and expansion opportunities in collaboration with Sales and Marketing teams.
• Develop tools, templates, and best practices to enhance subscriber success.
• Facilitate support escalations to ensure subscribers remain on track toward their goals.

Requirements

• Must currently reside in France.
• Bachelor’s or Master’s degree in Engineering or a comparable field.
• 5+ years of experience in customer success, service delivery, or sales supporting enterprise customers.
• Experience with Product Lifecycle Management (PLM) software and the manufacturing industry.
• Fluency in English and French.
• Willingness to travel up to 20%.

Culture & Benefits

• Work in a fast-paced, SaaS-oriented environment.
• Opportunity to act as a strategic advisor to senior customer stakeholders.
• Cross-functional collaboration with Sales, Marketing, and Professional Services.
• Flexible remote work arrangement within France.