Customer Support Engineer (UIR)

TL;DR

Customer Support Engineer (UIR): Execute system upgrade, installations, relocations, and on-site technical support for hirify.global systems with an accent on problem analysis, hardware setup/recovery, and customer training. Focus on independent execution of well-defined tasks, documenting handovers to 2nd line support, and improving cycle time through process optimization.

Company

hirify.global provides customer-site installation, qualification, repair, and maintenance support for hirify.global systems.

What you will do

• Analyze technical problems, gather diagnostic information, decide on an initial approach, and execute solutions with consultation as needed.
• Hand over issues to 2nd line support and package/document all relevant data (e.g., work orders, field service reports, technical reports).
• Install equipment at customer locations, including unloading components, inspection, assembly/alignment, and testing.
• Execute upgrade hardware installation and perform system setup/recovery for upgrade packages; support field swaps following an up-to-date plan and sequence.
• Arrange procedures based on customer machine time windows and ensure required parts, tools, equipment, and knowledge are available at start.
• Train users on corrective actions and routine maintenance; recommend changes to user procedures and report process improvement opportunities.

Requirements

• Experience as a UIR Engineer with a BSc in a relevant technical field (Electrical Technology, Mechatronics, Mechanical Engineering) or equivalent experience.
• Technical industry experience required; semiconductor industry experience preferred.
• Ability to work flexibly across different work settings, locations, and collaborations.
• Experience using computer applications for data analysis, spreadsheets, and presentation software.

Culture & Benefits

• Equal opportunity employer committed to inclusion and diversity.
• Support for knowledge sharing within the work group and coaching less experienced engineers.
• Emphasis on continuous improvement through reporting gaps and opportunities to stakeholders.